FREE DISCREET SHIPPING ON ORDERS OF $50 OR MORE!
ORDERS SHIPPED WITHIN 24 HOURS!

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Shipping & Returns

  • US & International Shipping

    Free shipping on orders of $50 or more! All orders are billed and shipped discreetly. We ship UPS - $5 Flat Rate Domestic Shipping. All orders ship within 24 hours of receipt. Please allow 5-7 business days for delivery. Our online orders are processed daily, Monday through Friday (except for Holidays). At this time, we do not ship to P.O. boxes or APO addresses.

    Jimmyjane ships to many international destinations using FedEx for a flat rate of $30 US.  All orders require two business days to process before shipping. International taxes and duties must be paid by the customer upon receipt. Jimmyjane does not calculate or collect these fees. Currently we are shipping to Europe, North, Central and South America, Australia, and major nations throughout Asia without issue. At this time, we do not ship to P.O. boxes or APO addresses.

    For questions regarding other regions, please contact us.

  • Returns & Exchanges

    We stand behind all our products, and if you are dissatisfied with any item, it may be returned unopened and unused within 30 days of receipt for a credit, refund or exchange.

    Please review the following information to see if your product is eligible for return:

    • Vibrators cannot be returned unless they are defective.
    • All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement.
    • For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.
    • Shipping charges will only be refunded in cases where our error caused the return or the item is defective.
    • Only products bought at jimmyjane.com can be returned to Jimmyjane. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.

    To return a product to Jimmyjane:

    • Pre-authorization is required for all returns and exchanges. No item can be returned without a Jimmyjane Product Return Form from one of our customer service representatives.
    • To get a Jimmyjane Product Return Form, please contact Customer Service at 1.877.546.6952 or customerservice@jimmyjane.com.
    • Please provide your proof of purchase. Once you have your Jimmyjane Product Return Form, repack the product with the charging base and cable in a clear, sealed plastic bag. Please include your completed Product Return Form SEPARATE from your defective item, and make sure you include your full shipping address.
    • Then, ship your return to: Jimmyjane 21350 Lassen Street Chatsworth, CA 91311
    • For your security, please return your product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Jimmyjane is not responsible for items damaged or lost in transit.
    • The customer is responsible for the cost of returning a product to Jimmyjane. If we determine that the product is defective, we will cover the cost of shipping a new product.
    • Unfortunately, we cannot reimburse international returns.
    • Once we’ve received your product, we’ll undergo testing to determine if it’s defective. Please note, this process can take up to 72 hours from the time the product is received.