Where is my package? It’s been over 10 days. Have you received the order number and tracking number? If so, please try to track your order via FedEx.com. If not, please check your junk mail folder to see if it was accidentally filtered.
Where’s my tracking number? Upon shipping, your tracking number is sent automatically by FedEx. Be sure to look in your junk mail folder for your tracking number.
How do I return an item? Pre-authorization is required for all returns and exchanges. No item can be returned without a Return Merchandise Authorization (RMA) number. Please read about Returns and Exchanges.
Who pays for return shipping? The customer is responsible for the cost of returning a product to Jimmyjane. If we determine that the product is defective, we will cover the cost of shipping a new product.
Jimmyjane believes that if anything should be beautifully designed, it’s the products that engage our sexuality... read more »
Jimmyjane believes that if anything should be beautifully designed, it’s the products that engage our sexuality. We design luxury products and experiences for both men and women to provide pleasure, strengthen connection and create provocative possibility. We recognize that sexual wellbeing is an important facet of an overall healthy lifestyle and offer a range of products to engage each person’s individual desires. Through our commitment to quality, safety and luxury materials, our products invite exploration and pleasure without compromising style or personal tastes. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, all-natural body lotions and our iconic 24K gold vibrator. We hope that you enjoy your visit and find something that excites and enhances your sexual experiences with style.