Gift Certificates FAQ
Gift Certificates may be purchased with standard payment methods just like any other item in the store. Once purchased, the value of the Gift Certificate will be added to your own personal Gift Certificate Account. This amount will appear in your Checkout Page and your Account Page, where you'll see a button to send a Gift Certificate.
To send Gift Certificates, click the "Send a Gift Certificate" button found in your Account page or Check Out page. Type in the recipient's name, email address, the amount you want to send (note: you don't have to send the full amount in your Gift Certificate Account), and a short personal message. Please ensure that you have entered all of the information correctly, you'll be given the opportunity to confirm or edit it. You can send as many Gift Certificates as you want until you run out of funds.
As the recipient of a gift certificate, you'll have an email containing the name of the sender, the value of the Gift Certificate, a button to redeem it, and a Gift Certificate code.
You can redeem your Gift Certificate (add the credit to your account) in one of two ways:
1. Click on the button in your email, which will open up our login page. If you have an account, sign in. If not, you'll need to create one. Once you're signed in to your account, you'll see the Redeem Gift Certificate page confirming that the funds from your Gift Certificate are now in your account, ready to be spent.
2. Alternatively, you can enter the Gift Certificate code during the checkout process. Type in the code and click "Redeem." The code will be validated and the amount added to your Gift Certificate Account.
Once you've redeemed your Gift Certificate and you have funds in your Gift Certificate account, you may use them to purchase items in our store. At the checkout stage, enter the amount you would like to apply in the Gift Certificate section.
Please note, you will have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase, the balance will be left in your Gift Certificate Account for future use.
If your question is not answered here, contact us at firstname.lastname@example.org. Please give as much information as possible in the email so we can assist you.