I just got a FORM 3! How long do I need to charge it?
While we're sure you're eager to get started, we recommend charging it for 8 hours prior to first use. Letting your vibrator fully charge protects the battery and ensures a longer lifespan.
Help! My FORM 3 won't charge.
The first thing to check is the back of the charger – has the cord become disconnected from the base?
If that's not it, check to see if the circular metal charging contact on your vibrator is making proper contact with the charging base. Be sure FORM 3 is sitting upright in the charger.
When FORM 3 makes proper contact with the charger, the light at the base of the vibrator will illuminate and remain lit, indicating that FORM 3 is charging. If the light flashes, FORM 3 is not properly contacting the charging base. Reposition it until the light stays lit. Still having issues? Don't worry – contact our customer service team, and they will take good care of you.
Help! My FORM 3 won't turn on.
Though it sounds obvious, the first thing you should check is whether it's out of battery power. You can test it by lifting FORM 3 from its charging base. Its light will illuminate to indicate battery level.
If that doesn't do the trick, check to see whether it has been accidentally locked. If any button is pressed briefly while FORM 3 is locked, the light will blink rapidly, but it will not start to vibrate. Our Travel Lock feature engages when you press "+" and "~"(the "Mode" button) at the same time for 1.5 seconds. To disengage it, place FORM 3 on the charging base momentarily, or press "+" and "~" at the same time for 1.5 seconds.
If your vibrator still won't turn on, contact Customer Service.
Will it really run for 4 hours on a single charge?
FORM 3 can run up to 4 hours on a single charge when in its lowest power setting in most vibration modes. Higher power levels require more battery power – Constant Mode on the highest power level will discharge the battery the fastest.
How do I know when it needs to be charged?
When you lift FORM 3 from the charging base, its light will illuminate to indicate battery level.
If the battery becomes fully discharged while it is running, the vibration will stop and the light will slowly flash 4 times to indicate that it needs to be recharged.
Is it okay to let the battery fully discharge before recharging?
We don't recommend letting your FORM 3 fully discharge, as it can damage the battery and reduce its lifespan. A good rule of thumb is to leave your vibrator on the charging base whenever it's not in use.
How do I use the Touchpad?
To make the best use of the ultra-thin silicone Touchpad, we highly recommend reading our Suggested Uses. If you're more of a visual person, our FORM 3 Intro Video offers a great starting point.
Here's a move to get you started:
Cup FORM 3 in your hand (as you would a computer mouse), with a finger or two resting on the silicone Touchpad. Now, use the Touchpad to stroke a sensitive area of your body (or someone else's) just as you normally would. Try pressing with your fingertip(s) to extend the Touchpad – FORM 3 will amplify the sensation of your touch by focusing the vibration exactly where it counts.
Can I break the Touchpad?
The silicone Touchpad has undergone thorough quality testing and is exceptionally durable – so there's no need to "take it easy" on it. It can withstand pressure, fingernails, the hands of professional rock climbers and a lifetime of use. That said, it is designed for the pressure exerted by fingertips, not sharp objects, so keep it away from scissors and dogs. Please note that long fingernails may leave scratches, though they won't puncture the silicone.
How do I use FORM 3 on a guy?
Many men find vibration to be a pleasurable sensation on the penis, scrotum and perineum (the area between the scrotum and the anus). This gives you plenty of territory to explore! Start your play with FORM 3 on a low power setting and adjust it to find what level of intensity or vibration mode feels best. You can stoke the shaft of the penis or place the Touchpad underneath the scrotum and let it vibrate freely. You can also stroke the perineum, or turn FORM 3 sideways and let the lip vibrate against this sensitive spot.
If this is his first time exploring the sensations of a vibrator, you don't have to dive right in. Trace FORM 3 along the insides of his thighs or down his lower back – this can be both relaxing and exciting, and sets the stage for things to come. For more tips on using FORM 3, read our Suggested Uses.
How do I use the Digital Travel Lock?
To engages the travel lock, press "+" and "~" (the "Mode" button) at the same time for 1.5 seconds. This makes it impossible for the vibrator to turn on when buttons are pressed. To disengage it, place your FORM on the charging base momentarily, or press "+" and "~" at the same time for 1.5 seconds.
M-F 8:30am-5:00pm PST
702 15th Street
San Francisco, CA 94103