Frequently Asked Questions (FAQs)

Most Common Questions

I’m having trouble ordering online, what should I do?
Please contact Customer Service:
1.877.JIMMYJANE (1.877.546.6952)
1.415.864.3474 x325
customerservice@jimmyjane.com

Should I use Lubricant?
Certainly! Whether you're going solo or playing with a partner, lubricant can help your vibrator to move more smoothly and comfortably over the body, offering a more pleasurable experience. Be sure to use a water-based lubricant and wash your vibrator thoroughly after each use. Some silicone-based lubricants can degrade silicone products. Specifically, lubricants containing cyclopentasiloxane (also known as cyclomethicone) causes the silicone in all products to swell and become misshapen. All Jimmyjane products are made with the highest-grade, safest silicone available. All silicone products, no matter how high the quality, degrade with prolonged exposure to silicone-based lubricants. 

How do I use my Warranty?
First, be sure to register your vibrator at www.jimmyjane.com/register. (You'll also get a 25% discount code on your next Jimmyjane purchase while you're at it.) HELLO TOUCH, LITTLE SOMETHING, LITTLE CHROMA, and FORM Vibrators are covered under warranty for three years from the date of purchase. The Usual Suspects line of vibrators are covered for one year from the date of purchase.

If you have a problem with your product's functionality during that period, you can return or exchange it by contacting Customer Service. Please include a copy of your Order Confirmation when writing in to Customer Service. No item can be returned without a Return Merchandise Authorization (RMA) number. Read about our Warranty coverage.

Can I leave my FORM on the Charging Base without damaging it?
Yes. It is impossible to overcharge your FORM Vibrator.

How should I clean and care for my vibrator?
For hygienic reasons, we recommend washing your vibrator between each use. Clean gently with mild soap and water. Dry with a soft, lint-free cloth. Never use chemical cleaners or abrasives.

LITTLE SOMETHING, LITTLE CHROMA and FORM Vibrators are completely submersible and thoroughly washable, so you can clean it in the sink or shower using a gentle soap.

The Vibration Pods and Fingerpads of HELLO TOUCH can be submerged in water. If you want to wash them separately for more thorough cleaning, remove the Vibration Pods by squeezing the Fingerpads to pop them out. We do not recommend pulling on the wire to remove the Vibration Pod, as this puts unnecessary strain on the connection. The Dock (which holds the PowerPack & Batteries) is not submersible, but it is splash-proof. It can be cleaned with a damp cloth. Keep Cap on Dock snugly at all times when cleaning to prevent water from entering the interior of the Dock. The Wristband is machine washable (make sure you remove the Dock first).

When washing LITTLE SOMETHING, be sure the cap is tightened all the way (the vibrator will be on), before you submerse it in water. You can also remove its battery and Replaceable Motor and put the outer housing in the dishwasher. Really!

Do I need an International Converter to use my FORM outside the U.S.?
No. All FORM Vibrators come with a Universal Adapter that is compatible with multiple voltages. It can be used anywhere in the world, no converter necessary.

How do I remove myself from the mailing list?
You will need to unsubscribe yourself. Please click the Unsubscribe link at the bottom of your next email.

My vibrator will vibrate when it's on the charger, but won't turn on otherwise.
All Jimmyjane FORM vibrators are made with a high performance, rechargeable lithium-ion battery. This ensures that your products will have a long lifespan, and many years of pleasurable use.

The technology in our batteries includes a special feature in the effort to protect the battery from fully depleting. If the battery charge drops below a certain percentage, the battery will go into sleep mode, once in sleep mode the battery is on standby and the product will not work until it is rebooted. Once recharged the battery will reboot and continue to work with no effect on the battery.

If your FORM vibrator is not turning on, or is vibrating while on the charger, your product may be in sleep mode and needs to be rebooted.

To reboot:

    • Hold the vibrating product in place on the charging dock until it stops vibrating which could take a few minutes, be patient. This will bring the charge to a high enough level to reboot the battery from standby.
    • Once it has stopped vibrating, leave it on the charger for 8 hours to complete the charge and continue using as intended.
    • If the product does not light up and does not work, repeat steps 1&2 or contact our customer service team.

My vibrator makes a high pitch noise when I place it on the charger, and won't turn on.
All Jimmyjane FORM vibrators are made with a high performance, rechargeable lithium-ion battery. This ensures that your products will have a long lifespan, and many years of pleasurable use.

The technology in our batteries includes a special feature in the effort to protect the battery from fully depleting. If the battery charge drops below a certain percentage, the battery will go into sleep mode, once in sleep mode the battery is on standby and the product will not work until it is rebooted. Once recharged the battery will reboot and continue to work with no effect on the battery.

If your FORM vibrator is not turning on, or is vibrating while on the charger, your product may be in sleep mode and needs to be rebooted.

To reboot:

    • Place the product on the charging dock. Once the battery hits a certain percentage level the product will either stop making the noise or will begin vibrating on the base to reboot.
    • If your product stops making the noise leave it on the charger for 8 hours to complete the charge and continue using as intended.
    • If your product begins to vibrate in the base, hold it in place on the charging dock until it stops vibrating which could take a few minutes, be patient. This will bring the charge to a high enough level to reboot the battery from standby.
    • Once it has stopped vibrating, leave it on the charger for 8 hours to complete the charge and continue using as intended.
    • If the product does not light up and does not work, repeat steps 1&2 or contact our customer service team.