Frequently Asked Questions (FAQs)

Most Common Questions

I’m having trouble ordering online, what should I do?
Please contact Customer Service:
1.877.JIMMYJANE (1.877.546.6952)
1.415.864.3474 x325
customerservice@jimmyjane.com

Should I use Lubricant?
Certainly! Whether you're going solo or playing with a partner, lubricant can help your vibrator to move more smoothly and comfortably over the body, offering a more pleasurable experience. Be sure to use a water-based lubricant and wash your vibrator thoroughly after each use. Some silicone-based lubricants can degrade silicone products. Specifically, lubricants containing cyclopentasiloxane (also known as cyclomethicone) causes the silicone in all products to swell and become misshapen. All Jimmyjane products are made with the highest-grade, safest silicone available. All silicone products, no matter how high the quality, degrade with prolonged exposure to silicone-based lubricants. 

How do I use my Warranty?
First, be sure to register your vibrator at www.jimmyjane.com/register. (You'll also get a 25% discount code on your next Jimmyjane purchase while you're at it.) HELLO TOUCH, LITTLE SOMETHING, LITTLE CHROMA, and FORM Vibrators are covered under warranty for three years from the date of purchase. The Usual Suspects line of vibrators are covered for one year from the date of purchase.

If you have a problem with your product's functionality during that period, you can return or exchange it by contacting Customer Service. Please include a copy of your Order Confirmation when writing in to Customer Service. No item can be returned without a Return Merchandise Authorization (RMA) number. Jimmyjane is the only company in the industry to offer a warranty of this kind. Read about our Warranty coverage.

Can I leave my FORM on the Charging Base without damaging it?
Yes. It is impossible to overcharge your FORM Vibrator.

How should I clean and care for my vibrator?
For hygienic reasons, we recommend washing your vibrator between each use. Clean gently with mild soap and water. Dry with a soft, lint-free cloth. Never use chemical cleaners or abrasives.

LITTLE SOMETHING, LITTLE CHROMA and FORM Vibrators are completely submersible and thoroughly washable, so you can clean it in the sink or shower using a gentle soap.

The Vibration Pods and Fingerpads of HELLO TOUCH can be submerged in water. If you want to wash them separately for more thorough cleaning, remove the Vibration Pods by squeezing the Fingerpads to pop them out. We do not recommend pulling on the wire to remove the Vibration Pod, as this puts unnecessary strain on the connection. The Dock (which holds the PowerPack & Batteries) is not submersible, but it is splash-proof. It can be cleaned with a damp cloth. Keep Cap on Dock snugly at all times when cleaning to prevent water from entering the interior of the Dock. The Wristband is machine washable (make sure you remove the Dock first).

When washing LITTLE SOMETHING, be sure the cap is tightened all the way (the vibrator will be on), before you submerse it in water. You can also remove its battery and Replaceable Motor and put the outer housing in the dishwasher. Really!

Do I need an International Converter to use my FORM outside the U.S.?
No. All FORM Vibrators come with a Universal Adapter that is compatible with multiple voltages. It can be used anywhere in the world, no converter necessary.

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