Returns & Exchanges

We stand behind all our products, and if you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for a credit, refund or exchange. Our warranty is only valid for customers who have purchased thru authorized retailers, jimmyjane.com, or our exclusive Amazon store at amazon.com/jimmyjane. 

Please review the following information to see if your product is eligible for return –

  • Vibrators cannot be returned unless they are defective.
  • All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement. 
  • Products under warranty can be returned up to one or three years, depending on the product. See Warranty Statement for details.
  • For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.
  • Shipping charges will only be refunded in cases where our error caused the return or the item is defective.
  • Only products bought at Jimmyjane.com can be returned to Jimmyjane. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.

To return a product to Jimmyjane –

  • Pre-authorization is required for all returns and exchanges. No item can be returned without a Jimmyjane Product Return Form from one of our customer service representatives. 
  • To get a Jimmyjane Product Return Form, please contact Customer Service at 415.864.3474 x 325 or customerservice@jimmyjane.com.  
    Please provide your proof of purchase.
  • Once you have your Jimmyjane Product Return Form, repack the product with the charging base and cable in a clear, sealed plastic bag. Please include your completed Product Return Form SEPARATE from your defective item, and make sure you include your full shipping address. Then, ship your defective product to:

Jimmyjane
21350 Lassen St
Chatsworth, CA 91311

  • For your security, please return your product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Jimmyjane is not responsible for items damaged or lost in transit.
  • The customer is responsible for the cost of returning a product to Jimmyjane. If we determine that the product is defective, we will cover the cost of shipping a new product.
  • Unfortunately, we cannot reimburse international returns.
  • Once we’ve received your product, we’ll undergo testing to determine if it’s defective. Please note, this process can take up to 72 hours from the time the product is received.

Questions? 

Please call please contact Customer Service:
1.877.JIMMYJANE (1.877.546.6952)
1.415.864.3474 x325 
customerservice@jimmyjane.com