Returns & Exchanges

We stand behind all our products, and if you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for a credit, refund or exchange.

Please review the following information to see if your product is eligible for return –

  • Vibrators cannot be returned unless they are defective.
  • All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement. 
  • Products under warranty can be returned up to one or three years, depending on the product. See Warranty Statement for details.
  • For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.
  • Shipping charges will only be refunded in cases where our error caused the return or the item is defective.
  • Only products bought at Jimmyjane.com can be returned to Jimmyjane. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.

To return a product to Jimmyjane –

  • Pre-authorization is required for all returns and exchanges. No item can be returned without a Return Merchandise Authorization (RMA) number.
  • To get an RMA number, please contact Customer Service at 415.864.3474 x 325 or customerservice@jimmyjane.com.  
    Please provide your proof of purchase.
  • Once you have your RMA number, please fill out a Jimmyjane Product Return Form
  • Then, repack the product with the packing slip in its original packaging. Please include your completed Product Return Form and include the RMA number in the shipping address. Then, ship your defective product to:

Jimmyjane
RMA # (the RMA number you’ve received from Customer Service)
702 15th Street
SF, CA 94103

  • For your security, please return your product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Jimmyjane is not responsible for items damaged or lost in transit.
  • The customer is responsible for the cost of returning a product to Jimmyjane. If we determine that the product is defective, we will cover the cost of shipping a new product.
  • Unfortunately, we cannot reimburse international returns.
  • Once we’ve received your product, we’ll undergo testing to determine if it’s defective. Please note, this process can take up to 72 hours from the time the product is received.

Questions? 

Please call please contact Customer Service:
1.877.JIMMYJANE (1.877.546.6952)
1.415.864.3474 x325 
customerservice@jimmyjane.com