We want to show you a good time.
We strive to make every experience you have with Jimmyjane a positive one. You can always get answers to your questions from real live people, and if ever there's a problem, rest assured we'll go out of our way to make you smile again.
Returns & Exchanges
We stand behind all our products, and if you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for a credit, refund or exchange.
Please review the following information.
– All defective items may be returned within 30 days of receipt for a credit, exchange, refund or replacement.
– Products under warranty can be returned up to one or three years, depending on the product. See Warranty Statement for details.
– For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.
– Vibrators may not be returned unless they are defective.
– Shipping charges will only be refunded in cases where our error caused the return or the item is defective.
– Pre-authorization is required for all returns and exchanges. For a Return Merchandise Authorization (RMA) number, please call Customer Service at 415.864.3474 x 325.
To return a product to Jimmyjane:
– Contact Customer Service at 415.864.3474 x 325 from 9am - 5pm PT.
– Write down the Return Merchandise Authorization (RMA) number given to you by the customer service representative.
– Repack the product with the packing slip in its original packaging.
– Include the RMA number in the following return shipping address:
Jj
RMA #: (your RMA number)
2111 Harrison St.
San Francisco, CA 94110
– For your security, please return your product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Jimmyjane is not responsible for items damaged or lost in transit.
– If you are returning a product because it is damaged, defective or not the correct product, Jimmyjane will provide a prepaid return label.